Faq
How quickly can you deliver?
If you order in Belgium, during a weekday and before 2 p.m., your products will be packed and delivered the same day.
If you order after 2 p.m. in Belgium on a weekday, your products will leave tomorrow morning together with the first delivery.
Weekend orders leave on Monday.
Shipping is not possible on Belgian public holidays.
What happens if the recipient is not at home?
If the recipient is not at home, the carrier's standard procedure applies. He will take your package to the nearest collection point. The recipient will receive a note in the mail with the correct address.
Can I send anonymously or as a gift?
Yes. If you wish, please state this explicitly in the text. The recipient only sees the goods, not the product prices.
I want to ship to multiple places, will I pay additional delivery costs?
You pay delivery costs once per delivery address, regardless of the number of products you order.
For large quantities, please contact customer service.
What are the delivery costs?
The delivery costs for Belgium if your order is smaller than 45 are 4.95 Postnl or 5.95 BPostost
The delivery costs for the Netherlands if your order is smaller than 45 are 4.95 for Postnlnl
If your order is larger than 45, we will bear the delivery costs..
Will I receive confirmation of my order?
Yes, once you have submitted your order you will receive a confirmation from us. You can read the order here.
Where are my goods now?
Via a track and trace system you can follow where your order is and when it can be delivered to your home.n.
Can I return an order?
Only unopened packaging can be returned for hygienic reasons.