How quickly can you deliver?
If you order in Belgium on a weekday before 2 PM, your products will be packed the same day and the delivery will depart.
If you order in Belgium on a weekday after 2 PM, your products will be shipped the next morning with the first delivery.
Weekend orders will be shipped on Monday.
There is no shipping possible on Belgian public holidays.
What happens if the recipient is not home?
If the recipient is not at home, the carrier's standard procedure applies. They will take your package to the nearest pickup point. The recipient will receive a note in the mailbox with the correct address.
Can I send anonymously or as a gift?
Yes. If you wish, please explicitly mention this in the text. The recipient will only see the goods, not the product prices.
If I want to ship to multiple locations, will I have to pay extra shipping costs?
You pay delivery costs once per delivery address, regardless of the number of products you order.
For large quantities, you can contact customer service.
What are the shipping costs?
The delivery costs for Belgium if your order is less than €45 are €4.95 for Postnl or €5.95 for BPost.
The delivery costs for the Netherlands if your order is less than €45 are €4.95 for Postnl.
If your order is greater than €45, the delivery costs are on us.
Will I receive a confirmation of my order?
Yes, as soon as you have placed your order, you will receive a confirmation from us. In this, you can review the order.
Where are my goods now?
With a "track and trace" system, you can follow where your order is located and when it will arrive at your home.
Can I return an order?
Only unopened packages can be returned for hygiene reasons.